Portfolio
Maria Yohanna E. Benitez
General Admin and Operations VA | Operations Manager | SEO and Advertising Operations | AI-Driven Workflow Innovation
Professional Summary
Operations leader with expertise in SEO and Advertising Operations, known for scaling high-impact initiatives, optimizing processes, and leading high-performing teams. Proven success delivering AI-enabled workflow innovations, including driving MAP Copilot from pilot to full business adoption.
Strong background in escalations management, quality, and cross-functional execution. Former educator skilled in executive communication, coaching, and scalable training that elevates team capability and operational excellence.
Core Competencies
Operations Management
Leadership, process improvement, and cross-functional project execution
AI & Automation
AI development, integration, and workflow automation expertise
SEO & Analytics
Search engine optimization and data-driven decision making
Team Development
Coaching, training, and workforce planning capabilities
Quality Assurance
Performance management and quality standards
Business Strategy
B2B sales, revenue growth, and stakeholder communication
Career Journey
Operations Manager
SEO & Advertising, Teleperformance PH | November 2024 – Present
Oversees full operational delivery ensuring KPI achievement, service levels, and client satisfaction. Leads team leads, quality coaches, and frontline staff while implementing optimization frameworks and AI-driven tools.
Operations Coordinator
SEO & Advertising, Teleperformance PH | March 2024 – November 2024
First Operations Coordinator for SEO Advertising Operations. Led supervisors, managed daily operations, and spearheaded MAP Copilot AI workflows from development to scaling.
Quality Supervisor
SEO & Advertising, Teleperformance PH | April 2023 – March 2024
Led QA audits, calibrations, and coaching programs. Ensured accuracy benchmarks and policy compliance while implementing sustainable quality improvements.
Quality Specialist/Coach
SEO & Advertising, Teleperformance PH | April 2022 – April 2023
Quality Specialist/Coach
B2B Support, CSS, Teleperformance PH | February 2021 – April 2022
Escalations Specialist
B2B Support, CSS, Teleperformance PH | July 2020 – February 2021
Customer Service Representative III
B2B Support, CSS, Teleperformance PH | February 2019 – July 2020
English Teacher
Corporate Account, OpenSky Education Inc. | January 2016 – January 2018
Certifications & Education
Certifications
  • Lean Six Sigma Yellow Belt Certified
  • Licensed Financial Consultant (Traditional & Variable Insurance) since May 2025
  • COPC Certified
  • Microsoft Advertising Certifications (Search, Native & Display, Shopping)
  • Get Started With Microsoft 365 Copilot Chat – Completion Badge
  • Process Optimization & Automation Fundamentals
  • Leadership & Management Development Programs
  • People Managers Training
  • Public Speaking
  • Interview Skills
Education
Two-Year Tourism
Systems Plus College Foundation, Angeles City
April 2014
Skills & Expertise
Digital Marketing
SEO reporting, ad operations, and social media scheduling
Administrative and Executive Support
Email and calendar management, scheduling, and documentation
Data Analysis and Reporting
Business review presentations, impactful data visualization, and analytics dashboards
Operations and Process Management
SOP creation, workflow mapping, and escalation handling
Content & Creative
Presentation design, photo/video editing, and content formatting
Process Improvement
Lean Six Sigma methodologies and optimization frameworks for operational excellence
Client Communication
Stakeholder management, executive communication, and cross-functional collaboration
Performance Management
Quality assurance, KPI governance, and workforce planning for optimal results
Business Strategy
B2B sales as a service, solution selling, and revenue growth strategies
Training & Development
Coaching, scalable training programs, and team capability elevation
Work Samples
Process Documentation
Sample SOP: Setting Up a Youtube Channel mirroring an existing Facebook group.
Click here to view the document.
Sample Process Map
Sample CRM How-To Guide
Presentations & Creatives
Sample Business Review Presentation
Sample Business Review Presentation
One-pager Case Studies
Analysis & Reporting
Charts
Tables
Excel Calibration File with Formula
Fishbone Analysis
Let's Connect
📞 Phone
0970 642 0670
Open to VA opportunities — General, Executive, and Admin/Operations. Ready to bring proven leadership and innovation to your organization.
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